FAQ

EXPERIENCE PINION

NEWS 0

PURCHASING ADVICE 11

• Which bike manufacturers will be offering E-Bikes with the Pinion E-Drive System?
• What kind of E-Bike is best suited for the Pinion E-Drive System?
• Which bicycle manufacturers offer Pinion bicycles?
• Where can I find a Pinion dealer near me?
• Are there also E-Bikes / S-Pedelecs with Pinion transmission?

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TESTING 2

• Where can I test ride Pinion bikes close to me?
• Can I make an appointment for a testride directly with Pinion?

PRODUCTS

GEARBOXES 9

• What is the difference between Pinion gears and conventional bicycle gears?
• Why are there different types of gears? Which is the best choice for me?
• For which applications is a Pinion Gearbox recommended?
• What is the efficiency of a Pinion transmission?
• When do I need a chain tensioner when using a Pinion transmission?

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MGU Motor Gearbox Unit 22

• What’s the difference between the E1.9 and E1.12 MGUs?
• What are the differences between the Comfort and Performance Setups?
• What are the benefits of integrated electronic shifting?
• What are the main differences of the Pinion MGU in comparison with traditional midengine setups?
• What are the three main benefits when compared to a mid-motor setup with a hub shifting system?

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ROTARY SHIFTER 2

• Why is Pinion only available with a rotary shifter?
• Are there alternative shifting systems to the rotary shifter?

HUBS 2

• 11. Can I use any rear hub in my Pinion bike?
• H3 Hybrid Hubs

TECHNOLOGY 3

• How exactly does a Pinion gearbox work?
• How can I customize the ratio?
• Can Pinion transmissions be used in combination with toothed belt drives?

SMART.SHIFT 11

• What is Pinion Smart.Shift?
• What are the advantages of the Pinion Smart.Shift system?
• Can I retrofit Smart.Shift to my Pinion bike?
• Why is the Pinion Smart.Shift only available in certain e-bikes?
• Will Pinion also release electric shifting for MTBs or non-E-bikes?

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SERVICE

GUARANTEE 12

• How long does my Pinion gearbox guarantee last?
• Why does the P-line guarantee differ from the C-line?
• What damages are covered by the guarantee?
• Who is my contact person in the event of a guarantee claim?
• What do I have to do to get guarantee?

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MAINTENANCE 7

• What service intervals does Pinion recommend for its products?
• Can I carry out minor service work on my Pinion gear myself?
• Where can I find a Pinion Service Partner near me?
• How much does a gearbox service cost?
• What has to be observed when changing the oil on the gear unit?

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RIDING WITH PINION 9

• What spare parts, accessories and tools should I take with me on a trip?
• Do I need special tools for the Pinion gearbox?
• How is service and spare parts supply regulated worldwide?
• What should I do if I suffer a defect in the gearbox on a long tour?
• Is there a directory/overview of the worldwide service bases?

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TROUBLESHOOTING 5

• The gearbox makes noises. Why is that?
• While riding , the gears slip. Is the gearbox defective?
• My gearbox is leaking oil. Can I continue?
• There is a light oil film on my gearbox? Is that normal?
• My H2R Hub isn't working correctly and/or is making strange noises

REPAIR 3

• What should I do if my gearbox is defective?
• How long does a transmission service at Pinion take in the house?
• May I open my gearbox and carry out repairs myself?

owner´s manual 1

• Manual Gearbox

B2B-PORTAL / LOGIN 6

• How do I access the dealer / OEM portal?
• What should I do if I do not receive e-mail confirmation of my registration from Pinion?
• I am already registered as a dealer / OEM with Pinion, but my e-mail address is not accepted in the login page. What’s going on?
• I have opened a ticket with Pinion Support, but I do not get an e-mail confirmation. Why?
• I would like to register my Pinion gearbox. Why do I have to create an account?

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SUSTAINABILITY

ENVIRONMENT 4

• What contribution does Pinion make to the environment?
• Is Pinion transmission oil biodegradable?
• What happens to defective gearboxes?
• Can Pinion gearboxes be recycled?

MADE IN GERMANY 1

• What exactly does "Made in Germany" mean?