SERVICE

GUARANTEE

• How long does my Pinion gearbox guarantee last?
• Why does the P-line guarantee differ from the C-line?
• What damages are covered by the guarantee?
• Who is my contact person in the event of a guarantee claim?
• What do I have to do to get guarantee?
• Where can I find my guarantee card?
• What happens after the warranty period expires?
• Do I get a warranty after a service?
• Where can I find the gearbox type and serial number?
• Does Pinion offer Crash Replacement?
• Why should I register my gearbox with Pinion after I have purchased it?
• What service life can I expect from a Pinion gear shift?

MAINTENANCE

• What service intervals does Pinion recommend for its products?
• Can I carry out minor service work on my Pinion gear myself?
• Where can I find a Pinion Service Partner near me?
• How much does a gearbox service cost?
• What has to be observed when changing the oil on the gear unit?
• What is Pinion Care?
• What´s the difference between Pinion Care and Pinion Care+?

RIDING WITH PINION

• What spare parts, accessories and tools should I take with me on a trip?
• Do I need special tools for the Pinion gearbox?
• How is service and spare parts supply regulated worldwide?
• What should I do if I suffer a defect in the gearbox on a long tour?
• Is there a directory/overview of the worldwide service bases?
• How do I change the cable?
• How does the oil change on the gearbox work?
• Which oil is used in which quantity in Pinion gearboxes?
• Can I use a different type of oil?

TROUBLESHOOTING

• The gearbox makes noises. Why is that?
• While riding , the gears slip. Is the gearbox defective?
• My gearbox is leaking oil. Can I continue?
• There is a light oil film on my gearbox? Is that normal?
• My H2R Hub isn't working correctly and/or is making strange noises

REPAIR

• What should I do if my gearbox is defective?
• How long does a transmission service at Pinion take in the house?
• May I open my gearbox and carry out repairs myself?

owner´s manual

• Manual Gearbox

B2B-PORTAL / LOGIN

• How do I access the dealer / OEM portal?
• What should I do if I do not receive e-mail confirmation of my registration from Pinion?
• I am already registered as a dealer / OEM with Pinion, but my e-mail address is not accepted in the login page. What’s going on?
• I have opened a ticket with Pinion Support, but I do not get an e-mail confirmation. Why?
• I would like to register my Pinion gearbox. Why do I have to create an account?
• I have registered as a manufacturer on the Pinion website, but I do not see any content in my account. Why?