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FAQ
EXPERIENCE PINION
NEWS
0
PURCHASING ADVICE
11
Which bike manufacturers will be offering E-Bikes with the Pinion E-Drive System?
What kind of E-Bike is best suited for the Pinion E-Drive System?
Which bicycle manufacturers offer Pinion bicycles?
Where can I find a Pinion dealer near me?
Are there also E-Bikes / S-Pedelecs with Pinion transmission?
See all 11 articles
TESTING
2
Where can I test ride Pinion bikes close to me?
Can I make an appointment for a testride directly with Pinion?
MGU MOTOR.GEARBOX.UNIT (E-LINE)
MGU Motor Gearbox Unit
22
What’s the difference between the E1.9 and E1.12 MGUs?
What are the differences between the Comfort and Performance Setups?
What are the benefits of integrated electronic shifting?
What are the main differences of the Pinion MGU in comparison with traditional midengine setups?
What are the three main benefits when compared to a mid-motor setup with a hub shifting system?
See all 22 articles
MECHANICAL SHIFTED GEARBOXES (P & C-LINE)
GEARBOXES
9
What is the difference between Pinion gears and conventional bicycle gears?
Why are there different types of gears? Which is the best choice for me?
For which applications is a Pinion Gearbox recommended?
What is the efficiency of a Pinion transmission?
When do I need a chain tensioner when using a Pinion transmission?
See all 9 articles
ROTARY SHIFTER
2
Why is Pinion only available with a rotary shifter?
Are there alternative shifting systems to the rotary shifter?
ELECTRICAL SHIFTED GEARBOXES (Ci-LINE WITH SMART.SHIFT)
Ci-LINE WITH SMART.SHIFT
11
What is Pinion Smart.Shift?
What are the advantages of the Pinion Smart.Shift system?
Can I retrofit Smart.Shift to my Pinion bike?
Why is the Pinion Smart.Shift only available in certain e-bikes?
Will Pinion also release electric shifting for MTBs or non-E-bikes?
See all 11 articles
TECHNOLOGY & ACCESSORIES
HUBS
2
11. Can I use any rear hub in my Pinion bike?
H3 Hybrid Hubs
TECHNOLOGY
3
How exactly does a Pinion gearbox work?
How can I customize the ratio?
Can Pinion transmissions be used in combination with toothed belt drives?
SERVICE
GUARANTEE
12
How long does my Pinion gearbox guarantee last?
Why does the P-line guarantee differ from the C-line?
What damages are covered by the guarantee?
Who is my contact person in the event of a guarantee claim?
What do I have to do to get guarantee?
See all 12 articles
MAINTENANCE
7
What service intervals does Pinion recommend for its products?
Can I carry out minor service work on my Pinion gear myself?
Where can I find a Pinion Service Partner near me?
How much does a gearbox service cost?
What has to be observed when changing the oil on the gear unit?
See all 7 articles
RIDING WITH PINION
9
What spare parts, accessories and tools should I take with me on a trip?
Do I need special tools for the Pinion gearbox?
How is service and spare parts supply regulated worldwide?
What should I do if I suffer a defect in the gearbox on a long tour?
Is there a directory/overview of the worldwide service bases?
See all 9 articles
TROUBLESHOOTING
5
The gearbox makes noises. Why is that?
While riding , the gears slip. Is the gearbox defective?
My gearbox is leaking oil. Can I continue?
There is a light oil film on my gearbox? Is that normal?
My H2R Hub isn't working correctly and/or is making strange noises
REPAIR
3
What should I do if my gearbox is defective?
How long does a transmission service at Pinion take in the house?
May I open my gearbox and carry out repairs myself?
owner´s manual
1
Manual Gearbox
B2B-PORTAL / LOGIN
6
How do I access the dealer / OEM portal?
What should I do if I do not receive e-mail confirmation of my registration from Pinion?
I am already registered as a dealer / OEM with Pinion, but my e-mail address is not accepted in the login page. What’s going on?
I have opened a ticket with Pinion Support, but I do not get an e-mail confirmation. Why?
I would like to register my Pinion gearbox. Why do I have to create an account?
See all 6 articles
SUSTAINABILITY
ENVIRONMENT
4
What contribution does Pinion make to the environment?
Is Pinion transmission oil biodegradable?
What happens to defective gearboxes?
Can Pinion gearboxes be recycled?
MADE IN GERMANY
1
What exactly does "Made in Germany" mean?